What does a typical Process Mining project look like?
In fact there are 5 highlights in the life of a Process Miner:
-1- Determine the scope:
First step is to determine what exactly we are going to do. We decide what questions we want to answer. We decide which processes we are going to zoom into, etcetera. In short, we manage the scope and set the expectations. Tip from experience: Mine the processes step by step. Do not over eat and keep it manageable.
-2- Gather the Data:
In step two we start with the first digging. We collect the logfiles from the business applications. Most end-to-end processes are supported by more than one application. Complex end-to-end processes however are seldom a starting point. In general you start simple and keep it manageable. Sometimes data needs to be scrubbed or reformatted. In some cases logfiles need to be glued together, data needs to be washed, fields combined. Techy stuff that may need some skills and experience.
-3- Perform the analysis:
This is where the actual mining takes place. Here we determine which of the tooling best fits the job. We run the algorithms and collect the first findings. Then we start digging. We set filters to filter out irrelevant data. We create different viewpoints on the data. We discuss findings and interpretations with the process owner. When this is all done we create a report and a presentation in which we do not only present the facts, but also present a number of recommendations.
-4- Present the results:
This is another exciting part: Present the findings to the stakeholders. We agree on the final report, the presentation and discuss the recommendations. In the most cases in this discussion the outline of an Action plan appear, and the next step is to work out an action plan.
-5- Finalize and present the Action plan:
The purpose of all the Process Mining we have been doing is not ” L’art pour l’art”. The purpose is optimized operation, and therefore the last step is in fact the most important. In this last step process mining plays a very important role. Here Process Mining enables us to monitor achievements, steer the improvement project and validate the businss case.
What more needs to be said?